Job DescriptionJob Description: Relationship Manager – Customer Experience
nJob Title: Relationship Manager – Customer Experience
nLocation: Faridabad
nCompany: BPTP (www.bptp.com)
nIndustry: Real Estate
nDepartment: Customer Experience
nKey Responsibilities
n1. Customer Relationship Management
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- Serve as the primary contact for customers throughout their lifecycle with BPTP, from booking to possession and beyond.n
- Proactively engage with customers to address queries, requests and concerns, ensuring timely resolution.n
- Build long-term, trust-based relationships that enhance customer satisfaction and retention.n

n2. Customer Experience Delivery
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- Ensure smooth execution of all touchpoints including booking, payments, registrations, handovers and after-sales service.n
- Coordinate with internal departments (Sales, Finance, Legal, Projects) to ensure customer commitments are fulfilled.n
- Conduct regular follow-ups with customers to keep them informed about project status, documentation and timelines.n

n3.



Issue Resolution & Escalation Handling
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- Manage customer complaints and escalations with empathy, professionalism and urgency.n
- Ensure root cause analysis and corrective action to prevent recurrence of issues.n
- Maintain records of escalations and resolutions in CRM systems for reporting and tracking.n

n4. Process Compliance & Documentation
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- Ensure accurate and timely documentation related to customer interactions, agreements and financial transactions.n
- Adhere to internal SOPs, compliance requirements and regulatory guidelines in all customer interactions.n
- Support audits and compliance reviews with proper documentation and data.n

n5. Customer Engagement & Retention
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- Support in organizing customer engagement initiatives, events and communication campaigns.n
- Collect feedback from customers and share insights for continuous improvement.n
- Promote referral programs, loyalty perks an

📌 Customer Relationship Management Manager (Faridabad)
🏢 BPTP
📍 Faridabad