Job DescriptionRole Overview: We are looking for a high-performing Deputy Manager – Counseling to lead tele- counseling operations. This role requires a solid leader with proven experience in inside sales, tele sales, and team management, capable of driving conversions and improving the overall admissions funnel. Key Responsibilities: Team Leadership & Management  Manage, lead, and motivate a team of 35–80 tele-counselors  Set clear targets and ensure consistent performance delivery  Conduct regular team reviews, feedback sessions, and performance evaluations  Drive team engagement and reduce attrition Sales & Conversion Management  Drive admission conversions, revenue targets, and enrollment numbers  Handle inbound & outbound calling strategies for lead conversion  Ensure effective follow-ups and closure of prospective student leads  Optimize sales funnel, conversion ratios, and lead lifecycle management Call Center Operations  Monitor daily calling activities, productivity, and quality metrics  Manage dialer systems, lead allocation,



and call distribution  Ensure adherence to scripts, compliance, and quality standards  Improve operational efficiency and turnaround time Training & Development  Coach and mentor team members on sales skills, objection handling, and counseling techniques  Develop future team leaders within the team Data Analysis & Reporting  Track KPIs, conversion rates, revenue metrics, and team performance  Prepare daily, weekly, and monthly MIS reports  Use data insights to improve strategy and decision-making Key Skills Required:  Tele counseling / Team Handling / Inside Sales  Admissions Counseling / Student Conversion  Team Handling (35–80 members)  Revenue Generation & Target Achievement  Lead Management & Funnel Optimization  KPI Tracking & Performance Management  Communication, Negotiation & Leadership Skills Eligibility Criteria:  Minimum 6+ years of experience in team Handling / call center / admissions / inside sa

📌 Deputy Manager (Mumbai)
🏢 Chandigarh University
📍 Mumbai