Role : Collection & Recovery
Experience: 10+ years
Locations:
- Bihar - Patna
- Maharashtra - Pune
- New Delhi
- Uttar Pradesh - Lucknow/Varanasi

Role Overvie
wWe are looking for an experienced Collections & Recovery professional with robust expertise in agency management, team handling, and collections channel management. The candidate will be responsible for driving collection and recovery performance, managing external collection agencies, leading internal teams, and ensuring effective execution of collection strategies across channels.

Key Responsibilities
1. Agency Management
- Manage and monitor third-party collection and recovery agencies
- Allocate accounts/portfolios to agencies based on performance and business requirements
- Track agency-wise productivity, collections, recovery rates, and operational KPIs.
- Conduct regular performance reviews and drive agencies to achieve assigned targets.
- Ensure agencies comply with company policies, regulatory requirements, and collection guidelines.
- Identify underperforming agencies and implement corrective action plans.




- Develop strong relationships with agency partners and negotiate operational requirements where necessary.

2. Team Handling
- Lead, manage, and motivate the collections/recovery team to achieve business targets
- Set daily, weekly, and monthly collection targets for the team
- Monitor individual and team-level performance through regular MIS and reviews
- Coach team members on collection strategies, customer handling, negotiation, and escalation management
- Drive productivity and ensure effective allocation of accounts and field resources
- Handle escalations and support the team in resolving complex recovery cases

3. Channel Management
- Manage multiple collection channels including in-house, field collections, agencies, tele-calling, digital/payment channels, and other recovery channels
- Develop and implement channel-wise collection strategies based on portfolio performance.
- Optimize ac

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