Job DescriptionKey Responsibility Areas (KRA) for Project Manager – BeFiSc.com (KYC/KYB API Business) 1. API Understanding and Operational Oversight Objective: Ensure seamless understanding and monitoring of all APIs integrated and offered by BeFiSc. 1.1. Comprehensive API Knowledge: - Understand complete API lifecycle including: - Request-Response flows - Authentication protocols used (API keys, tokens, etc.) - Typical transaction volume and daily usage trends - Retry logic and rate limits - Error and exception handling mechanisms 1.2. API Source Mapping & Status Codes: - Maintain detailed documentation of: - API sources (internal vs third-party) - Status code references and explanations - Output field definitions with response structure clarity 1.3. API Uptime/Downtime Management: - Track: - Real-time API health - Scheduled downtimes and outages - Root cause analysis (RCA) of unplanned outages - Escalation logs and resolutions 2. Vendor API & Contractual Alignment Objective: Ensure complete transparency and control over vendor integrations and contracts. 2.1.
Vendor API Documentation: - For each vendor, maintain: - API input/output documentation - Status code mappings - Field-by-field data comparison with BeFiSc output standards 2.2. Multi-Vendor API Comparison: - For APIs sourced from multiple vendors: - Input/output field mapping - Pricing per transaction or package - Performance benchmarks (response time, downtime) - Error response quality 2.3. Contractual Compliance: - Validate that: - All active vendor services are covered under valid contracts - Clauses around SLA, penalties, and support are adhered to - Regular renewals and amendments are tracked 3. Support Request & Incident Management Objective: Proactively manage and resolve client technical concerns and improve API experience. 3.1. Incident Monitoring: - Identify APIs with: - Maximum recurring downtime - High-volume technical tickets - Common patterns of failure (timeouts, invalid responses, etc.) 3.2.
📌 Project Manager (Mumbai)
🏢 BeFiSc
📍 Mumbai