Job Description: Customer Support Executive (Chat & Voice)
Location: Pune
Experience: Freshers Welcome
Qualification: Graduation Mandatory (Any Stream)
Location Pune

Job Summary
We are looking for enthusiastic and customer-focused individuals to join our Customer Support Team. The role involves handling customer queries through both Voice and Chat channels, providing accurate information, resolving concerns efficiently, and ensuring a high level of customer satisfaction.

Key Responsibilities
- Handle customer inquiries through voice calls and chat support.
- Resolve customer concerns, complaints, and requests in a timely manner.
- Provide accurate information regarding products, services, and processes.
- Maintain a professional and customer-centric approach during interactions.
- Document customer interactions and update records in the system.
- Ensure adherence to quality standards and service-level agreements (SLAs).
- Escalate complex issues to the appropriate team when required.

Eligibility Criteria
- Graduation is Mandatory (Any Discipline).




- Freshers can apply.
- Excellent verbal and written communication skills in English.
- Strong knowledge of handling customer queries and providing effective resolutions.
- Good listening, problem-solving, and interpersonal skills.
- Basic computer proficiency and ability to navigate multiple applications.

Shift Requirements
- Must be comfortable working in 24/7 rotational shifts, including night shifts.
- Rotational weekly offs as per business requirements.

Preferred Skills
- Excellent English communication skills.
- Customer service orientation with a positive attitude.
- Ability to work in a fast-paced setting.
- Strong analytical and multitasking abilities.
- Team player with a willingness to learn and grow.

Hiring for: Customer Support Executive | Chat & Voice Process | Freshers | Graduation Mandatory | Excellent English Communication | Rotational Shifts Including Night Shifts | Pune Location

📌 Customer Specialist (Bhavnagar)
🏢 WNS
📍 Bhavnagar