Company Description: Igloo Retreats is a hospitality company focused on unique, high-comfort retreat experiences in distinctive properties and locations across the US. We deliver customer-first hospitality management of the highest quality, built around memorable guest stays. Our team collaborates remotely and on-the-ground to support a growing portfolio of retreats while maintaining consistent quality standards and lean operations using AI-native solutions. We value reliability, clear communication, and a service-oriented mindset in every part of how we work.

Role Description: The Property Management Specialist is a full-time remote role responsible for the day-to-day operations of assigned properties within the Igloo Retreats portfolio.
You are the person the guest hears from, the person the vendor answers to, and the person who spots the problem proactively before it becomes a reactive case. This is a hands-on, high-autonomy role. You will make judgment calls on live guest situations — a broken AC during a stay, a disclosure gap on a listing,



a refund request — with clear escalation paths and resolution processes, but without hand-holding after training. We hire people who can read a situation, decide, document, and move.

What You'll do:
Guest Experience & Communications
- Manage all guest touchpoints and communications — pre-booking inquiries, pre-arrival prep, in-stay support, and post-checkout follow-up.
- Deliver a 5-star stay experience by ensuring smooth operations and quality checks between stays.
- Enforce house rules, occupancy limits, parking policies, and our Valuable Neighbor Policy with courtesy and firmness.
- Handle guest requests and resolve complaints amicably and with the highest professionalism.

Property Operations & Vendor Coordination
- Own turnovers: cleaner scheduling and coordination, quality verification, restocking, and same-day recovery when a clean falls short.
- Dispatch and follow up with on-the-ground teams of handymen, pool and hot

📌 Property Management Specialist (Mumbai)
🏢 Igloo Retreats
📍 Mumbai