? Job Opening: Assistant Manager Training (Travel Domain)
? Location: Gurgaon, India ?
Company: Atain ? Industry: BPO | Customer Experience
? Employment Type: Full-Time
About Atain:
Atain is a leading provider of customer experience (CX) and digital transformation solutions for travel and high-growth technology companies. With a global presence and a passion for delivering exceptional service, were seeking agile individuals who are ready to lead with purpose and transform CX from the inside out.
Position Overview:
We are looking for an experienced and driven Assistant Manager Training to lead learning and development initiatives within our Travel Domain vertical. This role is critical in promoting a customer-first mindset across our voice and digital service channels, with a focus on boosting customer satisfaction (CSAT), loyalty (NPS), and overall service quality.
Key Responsibilities:
- Training Design & Delivery: Create and deliver customized CX training programs focused on communication, empathy, and engagement for contact center agents.
- CX Culture Enablement:
Foster a coaching-based, customer-centric culture by driving consistent messaging, behavioral standards, and quality in customer interactions.
- Performance Coaching: Conduct engaging soft skills, communication, and conflict-resolution training for both new hires and experienced staff, particularly within the team.
- Team Mentorship: Guide and support trainers and team leads to enhance their coaching effectiveness and overall team performance.
- Recognition & Feedback: Identify and reward WOW customer moments; evaluate feedback to pinpoint improvement areas and tailor training accordingly.
- Cross-Functional Collaboration: Partner with Operations, QA, and HR to assess training needs and roll out initiatives that align with business goals.
- Onboarding & Orientation: Lead cultural and values-based orientation sessions to embed IGTs customer-first philosophy in all new team members.
- Quality Alignment:
📌 Assistant Manager Training (Patna)
🏢 Atain
📍 Patna