Senior Support Engineer- On-Premises Microsoft Infrastructure (Tier 3/Tier 4)

Role Overview-
We are seeking an experienced Tier 3/Tier 4 Support Engineer to provide advanced, escalation-level support for on-premises Microsoft infrastructure in an enterprise environment. This role serves as the highest level of technical escalation for complex incidents, problem management, and infrastructure maintenance across core Microsoft platforms, acting as a subject-matter expert and mentor to Tier 1/Tier 2 support staff while owning full resolution of the most challenging technical issues.

Key Responsibilities-
Technical Escalation & Incident Resolution
Serve as the final escalation point for complex, unresolved incidents involving Active Directory, Exchange, SCCM, SQL Server failover clustering, SharePoint, and other on-premises Microsoft applications.
Diagnose and resolve advanced issues across Windows Server and desktop operating systems, applying deep root-cause analysis rather than workaround fixes.
Lead major incident response and drive issues through to full resolution,



coordinating with cross-functional teams as needed.
Own problem management activities, identifying recurring issues, performing root cause analysis, and implementing permanent fixes.
Infrastructure Management
Administer and maintain Hyper-V clustering and other virtualization technologies to ensure high availability and performance.
Manage backup and recovery operations using platforms such as Veeam and Commvault, including troubleshooting failed jobs and validating recovery integrity.
Maintain Windows servers through structured patch management using Configuration Manager and related tools, minimizing risk while ensuring compliance.
Support and maintain working knowledge of Azure Local and Linux operating systems where applicable within the setting.
Automation & Continuous Improvement
Develop and maintain PowerShell scripts to automate routine administration, monitoring, and remediation tasks.
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📌 Microsoft Support Engineer (India)
🏢 World Wide Technology
📍 India