Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Microsoft Endpoint Configuration Manager

Good to have skills : Application Packaging, Microsoft Intune

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a agile work environment.

Roles & Responsibilities:

SCCM / MECM Operations





Perform L2/L3 support for Microsoft Endpoint Configuration Manager (SCCM/MECM) in production environments

Monitor SCCM infrastructure health (site servers, MPs, DPs, boundaries, clients)

Perform incident, service request, and change activities via ITSM tools (ServiceNow)

Conduct log analysis and RCA for SCCM client and deployment-related issues

Participate in outage/restoration activities and major incident bridges when required

Application Packaging & Deployment

Package applications using MSI, EXE, MSIX following enterprise packaging standards

Create silent install/uninstall commands and detection logic

Perform application upgrades, supersedence, and retirements

Deploy software via SCCM Applications / Packages based on approved change requests

Perform pre-deployment validation, peer review, and post-deployment verification

Patch & Compliance Management

Support Windows OS and third party application patching using SCCM and integrated tools

Perfo

📌 Application Support Engineer (Bengaluru)
🏢 Accenture in India
📍 Bengaluru