Job DescriptionJob Summary:
NThe Operations Manager will be responsible for overseeing end-to-end operations across outlets/central kitchen, ensuring efficiency, quality, and profitability. The role involves managing teams, streamlining processes, maintaining service standards, and driving business growth while ensuring compliance with company policies.
NKey Responsibilities:
N1. Operations Management
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- Oversee daily operations of outlets/central kitchen N
- Ensure smooth functioning of all departments (kitchen, service, stores) N
- Monitor service quality, food quality, and operational efficiency N

n2. Team Leadership& Management
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- Lead, train, and manage cross-functional teams N
- Ensure proper staffing,scheduling, and productivity N
- Conduct performance reviews and drive team development N

n3. Process & Quality Control
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- Implement and maintain SOPs across operations N
- Ensure adherence to hygiene and food safety standards (FSSAI) N
- Conduct regular audits and ensure corrective actions N

n4. Cost & Inventory Management
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- Monitor food cost, labor cost, and overall operational expenses N
- Work closely with procurement and store teams for inventory control N
- Minimize wastage and improve efficiency N

n5. Customer Experience
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- Ensure high levels of customer satisfaction N
- Handle escalations and improve service standards N
- Implement feedback-driven improvements N

n6. Reporting & Coordination
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- Prepare daily/weekly/monthly reports on operations N
- Coordinate with management for business planning and expansion N
- Drive process improvements and operational strategies N

nRequirements:
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- Proven experienceas Operations Manager in F&B; / hospitality industry N
- Solid leadership and team management skills N
- Experience in handling multi-unit operations / central kitchen preferred N
- Good understanding of P&L;, cost control, and inventory management N
- Ability to

📌 Operations Manager (Karnataka)
🏢 Food Whisperer
📍 Karnataka