Department Responsibility

Co-ordinate with sales units Globally from order receipt to execution.
Communication and coordination with Process Team and SU Globally on technical requirements.
Order booking into system (following all processes for approval)
Generate and release order acknowledgement to SU Globally. Release order to production.
BIS and End Customer Registration as per Plan
Communication to SU Globally on status of all orders.
Coordination with production and QA for the “Delivery Precision” for all customer orders
Coordinate with SU Globally and PU for all dispatches to customers including Logistics.
Coordinate with direct purchase team for raw material requirement for all customer orders.
Coordinate for Customer Surveys and feedback from all customers.
Responsible for documentation of all Customers and follow the proper distribution and dispatches of the documents to the customers and SU Globally
Ensuring the correctness of Customer Order and order acknowledgement. CITP approval / customer clearance, etc. Responsible for record keeping.
Coordinate customer visits.



Coordinate Service & Product related customer complaints.
Follow all statutory requirements of the company.
Customer information / communication to be passed on to all stake holders in plant.
To prepare PTR data for different product Accounts under PU
To develop statistical tools for Monthly/quarterly order analysis for management review
To develop statistical tools for Monthly enquiry analysis
MIS Updating.

Authority

Escalate to SCM Manager if customer requirements are not fulfilled.
Have an authority to stop unsafe process, work, task or behavior to prevent any potential harm to the people, setting or property

Accountability

Bringing solutions by being proactive and taking the initiative at work.
Being Empathetic and work closely with All stakeholders.

Required Competencies:-

Alleima Business Understanding
Good Communication skills to communicate effectively with SU
Knowledge of st

📌 Executive - Customer Service Support (On Third Party Payroll) (Mehsana)
🏢 Alleima
📍 Mehsana