Job Description:
Financial returns:
·Initiate current technology planning, selection/specification process and
implementation that would enhance business needs productivity
·Perform an assessment of hotel needs, determine priorities, objectives, prepare
ROI and create capital expenditure budget in accordance to the Global Technology
Standards.
·Ensure that the technology investments are well spent by effective
decision-making, successful implementation, arranging and overseeing
installation, hands on involvement, as well as directing support and
troubleshooting.
·To sustain excellent relationship with vendors and interact positively to
ensure that they meet or exceed contractual commitment, obtain quality service,
support and pricing of technology projects and procurement
People:
·Provide system training programs and manuals, arrange large group training
sessions in coordination with the Learning and Quality Manager in order to have
productive operations of hotel systems.
·Provide support, respond to problems, keep colleagues informed with the status
of issues,
and ensure solutions are consistent with the business needs and IHG
policies.
·Keep own self informed of recent hotel technology accomplishment through online
communication tools, demonstration and training.
·Generates systems communications for property users to introduce new
applications, provide user tips, alert users of system problems and inform staff
of progress or status.
Guest experience:
•Consistently provide quick resolutions, identify, analyze, solve issues
creatively, effectively and quickly in consistent with the IHG policies.
•Monitor hotel technology (computer and Network) operation proactively to ensure
minimal interruptions.
•To develop and consistently enhancing best practice process in order to
increase colleagues' productivity and to provide seemly guest service
•Ensures that computer and network operations are monitored at the property,
backup/recovery functions are performed on scheduled
📌 Cluster IT Manager (India)
🏢 IHG
📍 India