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Your Role
Handle credit and collection activities for a specific territory, business segment or region:
The Collector is responsible for managing a portfolio of customer accounts to ensure timely payment, resolve overdue balances, and maintain positive relationships while supporting the organization’s cash flow objectives
Contact customers via phone, email, and other channels to collect overdue payments
Responsible for the delivery the performance as per SLA/KPI targets set
Investigate and resolve payment discrepancies, disputes, and issues impacting collections
Review and monitor accounts receivable aging reports; prioritize collection efforts based on risk and overdue status
Document all collection activities and update account status in the system accurately
Collaborate with internal teams (sales, customer service, Billing) to resolve account issues and facilitate payment
Recommend payment plans or escalate accounts as needed according to policy
Maintain professional, customer-focused communication always
Identify trends or recurring issues and suggest process improvements
Comply with all company policies and relevant regulations as per ISO Standards
Support month-end and year-end closing activities as required by collaborating with Cash applications team
Responsible for the delivery of service levels and SLA/KPI targets for the accounting function.
Back-up and support other A/R personnel as needed
Buddy up with recent joiners/Analyst to help them on Process queries
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