ResponsibilitiesProvide support for issue resolution as per defined SLAs
specifically investigation, solution identification, recommendation,
configuration, unit testing and solution documentation Prepare functional
specifications and change control requests Assess Support Pack configuration, as
requirements directed and complete subsequent configuration and testing
activities arising out of support pack application Provide consulting services
to client base, as required Adhere to GlobalView configuration standards and
conventions as well as ADP procedures and policies Ensure that customer needs
not effectively addressed within the current offering are communicated to
GlobalView Product Manager Provide relevant knowledge sharing opportunities for
associates within Technical Services and Operations Liaise with Account
Management Ensure up to date knowledge of the ADP GlobalView and associated
services is maintained Provide afterhours support as agreed with Client / Team
Leader / Manager ##LI-DNI
Qualifications




Technical SkillsStrong SAP Payroll experience in either end-to-end
Implementation or Support environments CompetenciesProfessional manner and
presentation with the ability to professionally set, manage and satisfy customer
expectations through personal involvement or delegation Demonstrated business
consulting skills Should be able to handle clients, able to set the expectation
and manage client SPOCs. Excellent written and verbal communication skills
Ability to work systematically and logically to resolve problems, address
opportunities or manage the situation at hand, identify causes, relationships
and implications Demonstrated knowledge and application of key methodologies
employed by technical services team Demonstrated ability to work with a global
team to achieve problem resolution Ability to prioritise tasks and demonstrated
time management skills Ability to work collaboratively with associates to
achieve team goals

📌 GV Implementation Americas HYD 169214 (India)
🏢 ADP
📍 India