Position Overview
As a member of the Service Delivery Support team, you will directly support our
global CIBTvisa operations, providing timely and accurate administrative and
client support in order to meet internal metrics and deliver on our customer
commitment. You will be directly responsible for supporting E-Visas, Form
Fill/Doc Prep, Photo Editing and other related Service Delivery functions.
You will have a commitment to following standards of work, ensuring a consistent
and compliant experience for our clients and internal constituents, meeting the
outlined deliverables within the Service Level Agreement (SLA). In addition,
you will work collaboratively across departments and within your designated
team, responding to business demands.
This position requires that the candidate must have previous visa experience of
a minimum of 2 years . This is a 24/5 operation and will require the selected
candidate to work in rotational shifts.
Duties and Responsibilities
Customer Commitment
* Provide courteous and professional service to clients
* Respond to emails within SLA and in a timely and professional manner
* Send documents, order forms and associated instructions to clients
* Provide explicit and direct guidance to customer inquiries
* Handle and resolve customer email requests
* Provide status checks based on client requests
Quality Focus
* Adhere to standards of work, policies, service best practices and security
protocols
* Ensure the appropriate handling of documents
* Review and correct own work; request assistance as needed
* Document and update system records, using technology efficiently
* Provide clear and concise information on all active files
Results Oriented
* Provide consistent service to both internal clients and service delivery
teams
* Maintain knowledge of expected KPI’s and work towards successful
accomplishment
* Keep self-informed and educated on all changes in business that impact
quality of service provided
Teamwork and Collaborati
📌 Visa Support Specialist (Gurugram)
🏢 CIBT
📍 Gurugram