Summary
We are hiring a Risk & Controls qualified to support a large banking program
with focus on control design, issues management, remediation planning,
governance, and executive-ready reporting/dashboarding (Excel + BI). This role
is highly cross-functional and requires strong stakeholder management across
Legal, Compliance, Risk, Product, Marketing, and Tech.
Key Responsibilities
1) Risk & Control Design
* Support design and documentation of operational/marketing/digital controls
(preventive & detective), including control objectives, testing approach, and
evidence requirements.
* Map controls to key processes and systems, ensuring alignment with compliance
and risk standards.
* Identify control gaps and recommend improvements to strengthen risk posture
and reduce recurring defects.
2) Issues Management & Remediation Planning
* Manage end-to-end issues lifecycle: logging, triage, root cause analysis
support, severity classification, and closure readiness.
* Create remediation plans with owners, milestones, dependencies, and success
criteria; track progress and drive follow-ups.
* Support governance for exceptions, overdue items, and escalations—ensuring
disciplined closure and audit-ready documentation.
3) Dashboarding, Reporting & Executive Storytelling (Excel/BI)
* Build and maintain dashboards and tracker reports using Advanced Excel and BI
tools (Tableau/Power BI).
* Track operational performance and risk indicators: open issues, aging, SLA
breaches, remediation status, and key themes.
* Deliver crisp executive updates: trends, risks, bottlenecks, and decision
points—storytelling with data, not just numbers.
4) Process Optimisation & Governance
* Drive process standardization: templates, workflows, definitions, and
reporting cadence across multiple teams.
* Establish governance routines (weekly/monthly): action logs, meeting
readouts, decision registers, and stakeholder alignment.
* Identify opportunities to reduce manual effort, improve turnar
📌 Process Manager (Mumbai)
🏢 eClerx
📍 Mumbai