SDI International is a global Procurement and Extended Workforce Solutions partner helping organizations optimize, tail, spend, strengthen strategic sourcing and manage extended workforce programs.

Founded in 1992, SDI is a woman-owned, woman-managed organization grounded in strong principles and long-standing relationships. We turn fragmented processes into high-performing operating models that deliver measurable, sustained value.

Currently, we are looking for a Senior Manager, Procurement & Workforce Solutions based in Bangalore, India, who will be serving as the operational and client-facing lead for the BPO & Workforce Program, accountable for end-to-end operational execution, governance, and performance tracking across sourcing, contracting, and BPO delivery workstreams, with Extended Workforce as a secondary but connected workstream.
This role acts as the primary point of contact for client relationship management and operations strategy, ensuring intake, prioritization, and coordination of all BPO and Extended Workforce needs are managed effectively.



The role carries a robust client relationship and business-development orientation. The Senior Manager works closely with Executive leadership to ensure consistent delivery quality, SLA adherence, and continuous improvement.

Major Responsibilities and Accountabilities:
Client Relationship & Business Development
Act as the primary client relationship owner, building trusted, long-term partnerships.
Identify and pursue opportunities to grow and expand existing BPO accounts, partnering with sales/commercial teams where relevant in potential clients’ discussions.
Represent the program in client-facing discussions, ensuring client needs, expectations, and satisfaction are consistently met.
Bring strong BPO & Extended Workforce Solutions industry experience to advise clients on best practices, delivery models, and solutioning.
Operational Leadership & Execution
Own end-to-end operational execution across the BPO & E

📌 Senior Manager, Procurement (India)
🏢 SDI International
📍 India