Walk-in Details:
Dates: 13th Aug '2026- 14th Aug'2026
Time: 10:00 AM to 4:00 PM
Venue:
Artech Infosystems
Plot No. 118/1/14/C, Unit No. 332, 3rd Floor, DLF VC Silicon Towers, Kondapur, Hyderabad, Telangana –
Fresher and Experience both can apply .
Only graduate candidate
What we are looking for: -
- We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms
- This role requires strong written communication skills, attention to detail, and the ability to resolve customer queries efficiently
- Handle inbound customer interactions via chat with professionalism and empathy
- Understand customer issues and provide accurate, timely resolutions
- Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS)
- Document chat interactions clearly and accurately in internal systems
- 0–2 years of customer service experience (chat support preferred)
- Robust written communication skills in English
- Ability to manage multiple chat conversations simultaneously




- Prior experience in chat-based customer support
- Exposure to healthcare, insurance, or managed care processes
- Familiarity with CRM tools or chat platforms
- Excellent written communication and typing accuracy

Hiring Plan: -
- As per the plan and prior experiences we would require profiles inclusive of all Locations with 80% shorltisiting at first level, 75% shorltisting at second level, 65% shorltisting at CAT Level, 45% selection at Domain round, rounding off 4:1 ratio.
- We would need 350+ selections with 25 buffers placed at HYD(15) + Noida(10) for approx two months.
- We would have maximum 4-6weeks of time to fill all roles across locations
- 1st batch will start in mid of Sept'26
- Plan is also to hire 6 Supervisors in Noida/Gurugram, 2 each Location with 2 buffers. Plan also includes hiring of 6 Supervisors in Hyderabad, with 3 buffers, Supervisor / PM shorltisting will be done by @Abhilekh Bharali
- 2 PMS re

📌 Process Associate (Secunderabad)
🏢 Artech Infosystems Private
📍 Secunderabad