About the Role

We are looking for an experienced Pega Senior Developer with 7-8 years of experience with expertise in Pega Customer Service (Pega CS) to build, enhance, and maintain customer service applications. The role involves hands-on development, integration, and optimization of customer interaction workflows and service cases, ensuring seamless customer experience and agent efficiency.

Responsibilities

Design and develop applications using Pega Customer Service framework.
Configure: Service cases and case life cycles; Customer interaction portals (CSR desktop); Flows, decision rules, SLAs, and routing mechanisms
Create reusable rules and components as per Pega best practices.
Implement integrations with enterprise systems using: REST/SOAP services; Pega connectors and services
Handle data synchronization and error handling efficiently.
Perform unit testing and assist in SIT/UAT phases.
Debug issues and ensure defect resolution.
Participate in code reviews and quality checks.
Optimize application performance: Data pages and queries; UI responsiveness; Case processing efficiency




Identify and fix performance bottlenecks.
Work in Agile/Scrum teams to deliver features.
Collaborate with: Business Analysts; QA teams; Architects (SSA/LSA)
Provide estimates and meet sprint commitments.
Maintain technical design documentation.
Share knowledge and mentor junior developers.
Translate business requirements into technical designs and implementations.
Ensure adherence to Pega guardrails and coding standards.

Qualifications

Formal Education & Certification (desirable)
Relevant education - BE/B.Tech/MCA
Pega CSSA certification (preferred).

Required Skills

Solid experience in Pega Customer Service (Pega CS) implementation
Certified Pega Senior System Architect (CSSA) (preferred)
Hands-on expertise in:
Case Management
Flows, Activities, Data Pages
UI development (Sections, Harnesses, UI-Kit/Constellation)
Experience with:
REST/SOAP integrations
Debugging and troubleshoo

📌 Senior Developer (Gurugram)
🏢 HCLTech
📍 Gurugram