15 Aug
|
TE Connectivity
|
Bengaluru
15 Aug
TE Connectivity
Bengaluru
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
TE Connectivity's Channel division collaborates with our distributor partners on TE’s global distribution vision, strategy and business initiatives by aligning our goals to drive faster growth and better serve our mutual customers through the delivery of unsurpassed service and value. From marketing strategy, sales training and customer care to supply chain, pricing and current design engineering, TE’s Channel division supports distributors throughout the entire sales process. Supporting all TE business units, Channel employees have the unique opportunity to gain a well-rounded understanding of the company. Channel owns the small customers for TE and works with a dedicated group of distribution partners to drive growth while delivering unsurpassed service and value to both TE’s small indirect customers and distributors.
Objective
The Team Leader will lead a team of Customer Service Specialists supporting TE Connectivity's India-based Distribution Partners. The role is responsible for driving operational excellence, customer satisfaction, distributor engagement, and team performance while ensuring efficient execution of the Order-to-Cash process.
The Team Leader will act as the primary escalation point for distributors, collaborate with Sales, Supply Chain, Pricing, Product Management, and Operations, and drive continuous improvement initiatives that enhance customer experience and operational efficiency. The role is expected to balance people leadership with operational governance and distributor relationship management.
Job Requirements
Lead, coach, and develop a team of 8–15 Customer Service Specialists.
Conduct regular performance reviews, one-on-one coaching sessions, and talent development discussions.
Drive accountability for productivity, quality, and customer experience metrics.
Support su
📌 SUPV III CUSTOMER SERVICE (Bengaluru)
🏢 TE Connectivity
📍 Bengaluru