Position: WFM Forecasting Analyst
Location: First Floor, Block A, Enkay Center, Plot No. 448/A, Phase V, Udyog Vihar, Sector 19, Gurugram, Haryana 122016.
Onsite - Work from office
Work Timing: US time zone (Night Shift) i.e. 7:30 pm – 4:30 am IST (1 hr here and there may happen depending on need)
Start Date: Immediate – 30 days (May look at 60 days)

Note: Need exp into Retails industry/ domain & candidates local to Gurugram, HR as this is onsite position.

Role and Key Responsibilities
Responsible for adjustments of the outcome of the promotional predictive model based on data analytics using Straightforward linear regression/ Multiple linear regression/Trend/ Forecast Triple Smoothing/ Weighted moving averages.
Responsible for KPI’s as Forecast Accuracy, Forecast Bias, exceptions and outliers
Integrate top-down forecast in bottom-up
Manage volume exception driven by sales input in overall volume forecast
Translate the innovation and relaunches forecast for the full horizon (0-18 months) in Unilever’s planning tools.
Manage Assumptions,



Risks and Opportunities & translate to volume impact
Actively contribute to the improvement roadmap – both in execution as well as in proactively propose potential opportunities.
Analyze datasets and the outcome of our predictive model
Maintain and Analyze records of actual workload volumes compared to forecast. Understand reasons for variance and recommend changes to enhance forecast accuracy and effectiveness.
Present findings and recommendations in a succinct and compelling manner to key stakeholders throughout the organization including Site and Senior Leadership.
Partner cross-functionally with Operations, Business Intelligence, Strategy, Human Resources, and Training teams to discuss the weekly and monthly staffing forecasts, and business impacts.
Study department work, time off, and absence records (shrinkage) for ongoing historical trend analysis and forecasting purposes.

Required Experience & Knowledge
Graduate with contact center

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