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Workspace Support Technician

Wellframe

IT, Customer Service

Thiruvananthapuram, Kerala, India

Posted on Aug 14, 2026

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Workspace Support Technician

Job Locations IN-Trivandrum

ID 2026-8168

Category Customer Service/Support

Position Type Full time

Overview

What You'll Do

Hardware Deployment & Setup

Image, configure, and deploy laptops, desktops, and mobile phones according to HealthEdge's standard build specifications
Define setups for new hires including hardware, peripherals, monitors, docking stations, and initial software configuration
Perform hardware upgrades including memory, storage, and component replacements as needed
Execute device refresh and end-of-life replacement activities on a scheduled basis

On-Site & Deskside Support

Provide deskside support for hardware issues that cannot be resolved remotely by T1 or T2 analysts
Diagnose and repair hardware failures including component replacement and warranty coordination with vendors




Support conference room and AV technology including displays, video conferencing equipment, and room peripherals – installation, configuration, and troubleshooting
Manage printer infrastructure including installation, configuration, consumables, and basic troubleshooting
Assist with basic network drops, cable management, and physical infrastructure tasks in coordination with the Network Engineering team

Asset Management & Inventory

Maintain accurate asset records in the CMDB for all hardware under management – check-in, check-out, transfer, and disposition
Manage on-site hardware inventory including stock levels, storage, and reorder coordination with the EUC & Asset Management team
Process hardware returns, surplus, and end-of-life equipment through secure disposal and recycling procedures
Apply and maintain asset tags on all managed devices in accordance with HealthEdge's asset tracking standards

Remote Employee & Shipping Support

Coordinat

📌 Workspace Support Technician (Thiruvananthapuram)
🏢 The Blue Venture Fund
📍 Thiruvananthapuram