Company Description Sheetal Jewellery House LLP is dedicated to offering high-quality jewelry designs and assortments that appeal to diverse communities and consumer preferences. The company provides a wide selection of pieces suitable for daily and work wear, evening and cocktail occasions, and premium fine jewelry. With a strong focus on style, comfort, and craftsmanship, Sheetal Jewellery House LLP aims to meet the aesthetic and functional needs of a broad customer base. Team members contribute to a customer-centric environment where attention to detail and product knowledge are highly valued.
Role Description This is a full-time, on-site Customer Service Executive role based in Mumbai. The Customer Service Executive will handle customer inquiries, provide product information, and assist customers in selecting jewelry that suits their needs and preferences. The role includes resolving issues, managing returns or exchanges, and ensuring a positive in-store experience. The executive will maintain customer records, follow up on customer requests,



and coordinate with sales and operations teams to support efficient service. Daily responsibilities also include adhering to company policies, maintaining professional communication, and contributing to overall customer satisfaction and loyalty.
Qualifications

Strong Interpersonal Skills to build rapport with customers and collaborate effectively with team members.
Customer Service and Customer Support abilities to respond promptly to inquiries and provide accurate information.
Customer Service Management skills to handle escalations and support smooth service operations.
Effective verbal and written communication skills.
Ability to work in a rapid-paced retail environment with attention to detail
Basic computer literacy and familiarity with point-of-sale or CRM systems.
Minimum high school diploma; further education in business, marketing, or related fields is a plus.
Fresher Graduate Trainee are welcome

📌 Customer Service Executive (Mumbai)
🏢 Sheetal Jewellery House
📍 Mumbai