The Company
CommerceIQ is building the AI platform that runs commerce for the world's largest brands. We are not selling AI demos. We are shipping AI agents for content, media, and sales into the workflows of the Fortune 100 every week.
2,200+
Customers

10 of Top 12
CPG Companies

900+
Retailers Connected

$200M+
Raised

Customers include Coca-Cola, Nestlé, Colgate-Palmolive, Mondelez, Samsung, and Kellogg's. Backed by SoftBank, Insight Partners, and Madrona. Headquartered in Mountain View with teams across the US, India, Canada, and the UK. Pre-IPO.
About the Role
Ecommerce on Amazon, Walmart, and other retailers (like Instacart, Krogers, DoorDash, UberEats) keeps growing, and so does the need for sharper insight into what's driving performance and where the next opportunity sits. We're looking for a Customer Success Manager to own a portfolio of CPG client relationships and lead a small team of Specialists who support them day to day.
This person sits at the center of the account: the main point of contact for the Associate Director on the account or the client,



the strategic lead on media execution, and the manager responsible for the people doing the hands-on work. You'll own a portfolio of CPG accounts and manage a team of 2-4 Specialists, helping in onboarding new clients, building out their strategy, and making sure your team has what it needs to deliver. This is a high-visibility role in our fast-growing division, and it comes with real ownership from day one.

What You'll Do
Client relationships and strategy
Serve as the main point of contact for a portfolio of CPG accounts, from onboarding through renewal
Build and own the media strategy for each account, and direct how it gets executed
Understand each client's business objectives and pull together the internal and external resources needed to hit them
Turn ecommerce data into a explicit read on where the profitability opportunities are
Run business reviews and account check-ins that keep clients informed an

📌 Customer Success Manager (Bengaluru)
🏢 CommerceIQ
📍 Bengaluru