Job Description

The Delivery Lead – Digital Products is accountable for the successful delivery, execution, governance, and operational performance of strategic digital initiatives within the Digital Onboarding & Branch Transformation Tribe.

The Digital Onboarding & Branch Transformation Tribe is responsible for transforming customer onboarding, assisted sales, branch servicing, workflow automation, and digital servicing experiences across Retail Banking, SME, Priority Banking, Private Banking, and Assisted Banking channels. The tribe drives digitization, automation, process reengineering, AI adoption, and customer experience transformation through CRM, BPM, onboarding platforms, branch systems, customer outreach platforms, servicing workflows, and emerging Agentic AI-enabled solutions.

The role exists to ensure that business priorities are converted into predictable, high-quality delivery outcomes through strong execution discipline, proactive risk management, stakeholder alignment, engineering governance, and operational excellence.





The Delivery Lead acts as the primary delivery owner for assigned product journeys and is accountable for end-to-end delivery outcomes across multiple Agile squads, dependent platform teams, vendors, and enabling functions. The role requires the ability to translate product roadmaps into executable delivery plans, establish a strong operating cadence, manage dependencies, identify risks early, and ensure delivery commitments are achieved with transparency and accountability.

The role is expected to actively support the transformation agenda of the tribe by enabling scalable digital onboarding journeys, branch transformation capabilities, assisted servicing workflows, customer outreach flows, straight-through processing, automation, and AI-assisted delivery practices.

The incumbent must demonstrate robust leadership, ownership, and execution focus. The individual is expected to operate independently, anticipate challenges before t

📌 Delivery Lead Digital Products- Digital Onboarding (India)
🏢 Emirates NBD
📍 India