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About this opportunity:

This opportunity offers a key Technical Authority (2nd Level Assurance) role within a 24×7 TV Network Management Centre (TVNMC). The role is responsible for ensuring high availability and SLA compliance across live broadcast, on‑deamand, interactive TV, and media application services. You will handle complex incidents beyond front‑office support, working with Linear Broadcast, IPTV/OTT platforms, VOD systems, middleware, interactive services, and media delivery applications. It provides strong exposure to end‑to‑end media workflows while collaborating with cross‑functional teams, vendors, and partners—ideal for engineers seeking technical ownership and growth in customer‑facing, mission‑critical media operations.

What you will do:

Take full ownership of reactive maintenance activities beyond Front Office (L1 monitoring), ensuring faults are diagnosed and resolved with minimal service impact.

Ensure ongoing SLA/WLA compliance and maintain the highest levels of service availability for customers.

Lead incident handling,



fault diagnosis, service restoration, and Root Cause Analysis (RCA) to drive permanent fault resolution.

Manage and resolve escalated tickets with accountability, ensuring timely updates and closure within defined SLA windows.

Engage directly with customers, providing clear technical communication and maintaining a customer-first approach throughout every interaction.

Influence and guide NOC teams, vendors, and internal stakeholders toward effective and timely fault resolution.

The skills you bring:

Education: Degree in Electronics & Telecommunication, Telecom Engineering, or an equivalent discipline.

Experience: 5–10 years of hands-on experience in Telecom or Media Delivery environments.

Solid customer-facing communication skills with the ability to manage expectations and deliver results under pressure.

Proven track record in 2nd Level support, troubleshooting, ticket handling, escalation managemen

📌 Senior Engineer (Noida)
🏢 Ericsson
📍 Noida