Microsoft 365 Administration:

• Administer and support Microsoft 365 tenant including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams
• Manage user lifecycle (onboarding, offboarding, license management, role assignments)
• Configure mail flow, transport rules, shared mailboxes, distribution lists, and M365 groups

Identity & Access Management:
• Manage Entra ID (Azure AD), Conditional Access, MFA, RBAC, and PIM
• Support hybrid identity using Azure AD Connect

Security & Compliance:
• Implement Microsoft Purview (DLP, retention, eDiscovery, Information Protection)
• Monitor security alerts and incidents

Teams & Collaboration:
• Administer Microsoft Teams policies and governance
• Manage SharePoint Online site collections and permissions

Monitoring & Support:
• Provide L3/L4 support and root cause analysis




• Coordinate with Microsoft Support

Automation & Optimization:
• Automate tasks using PowerShell and Graph
• Optimize license usage and tenant health

Documentation & Governance:
• Maintain SOPs, KBs, and audit documentation

Required Skills:
• Exchange Online, SharePoint Online, OneDrive, Teams, Entra ID
• PowerShell scripting
• Hybrid environments
• ITIL knowledge

Certifications (Preferred):
• Microsoft 365 Administrator Expert
• AZ-104
• ITIL Foundation

Soft Skills:
• Strong communication
• Stakeholder management
• Mentoring experience

Valuable to Have:
• Defender for Office 365
• Intune / Endpoint Manager
• Power Platform governance

📌 Architect (India)
🏢 Tata Consultancy Services
📍 India