Follows the commitment of Garrett in the field of quality and represents in the
organization the interests of the clients regarding the quality of the products.
Coordinates Customer Quality Engineers and Customer Quality Technician in order
to achieve performance on quality targets. Lead and is responsible for the
Customer quality and internal quality performance by interacting with other
departments within Garrett.

Key Responsibilities :

Strategic Leadership & Quality System Adherance

1) It standardizes the way of working with clients on quality issues.

2) C1 Reports daily
:external PPM, number of incidents CQI, number of customer concerns CQC , 8D
reports staus, block stock status for TC. 3) Participate in client
audits - auditing the closing of actions following client incidents caused by
the process 4)
Ensures the introduction and compliance in the organization of requirements
compliant with ISO 9001 and IATF 16949 standards
5) Responsible and mentoring the development of his team members through the HPD
and MRR process
6) Manage and execute STRAP & AOP Alignment
7)



implement and enforce Zero Defect Strategy and other strategic initiatives to
develop the quality functionality for future with the goal to further improve
customer satisfaction.

Plant Operations & Strategic Improvement

1) Follows and ensures the implementation of actions resulting from customer
incidents with internal cause, ensures the updating of the FMEA following these
incidents;
2) Evaluates the effectiveness of corrective and preventive actions initiated as
a result of process-caused defects having an impact on clients;
3) Reports daily in level 4 meetings the status of client incidents - cause of
internal processes
4) Leads cross-cutting meetings to ensure the elimination of customer incidents
with a process cause at the level of all similar processes existing in the
factory, including the weekly quality training
5) Lead the Customer quality performance of the plant with continuous
impr

📌 Quality Head (Hinjawadi)
🏢 Garrett - Advancing Motion
📍 Hinjawadi