At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Position Purpose

As part of our Managed Services, you will help drive, deliver and support our premier solutions and service offerings around complex, self-service, enterprise-level Contact Center technologies.

We are currently seeking an experienced IPT Senior Escalation Engineer. In this role you will work with our enterprise level clients providing troubleshooting expertise primarily in Cisco IPT solutions involving the Unified Contact Center Enterprise and Unified Communications product suites. You will leverage your knowledge and experience with problem resolution of CVP applications, IP/IVR systems, Cisco Call Managers, Cisco Unity, SIP and Voice Gateways including:

SIP protocols
Voice Gateway support and administration
Cisco CUBEs
ICM (IPCC, CVP and CTIOS) support and administration (Optional)
IP Telephony Solution Design and support




Oracle ACME SBC support and administration (Optional)

Preferred Technical skills and Experience:

8 years’ experience configuring and supporting complex IPT solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail, Cisco ICM (IPCC, CVP, and CTIOS) and Oracle ACME
Robust experience troubleshooting Cisco Voice Gateways and Oracle ACME SBCs
UCCE (IPCC) Enterprise script, design, deployment and/or support experience
SIP deployment and support experience
Demonstrated ability to perform complex problem isolation within Telecommunications infrastructures: FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols
Prior experience designing, administering, or supporting LAN/WAN [HSRP, QoS, VLAN’s, Bandwidth modeling and VoIP infrastructures
Experience configuring and troubleshooting Voice Gateways and SBCs
SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis helpful
Cisco Emergency Responder (CER)
Leadershi

📌 Principal Technical Engineer (Hyderabad)
🏢 TTEC Digital
📍 Hyderabad