Candidate must have strong Salesforce platform experience with hands-on expertise in Salesforce AI solutions, Agentforce, Einstein AI capabilities, automation, and business process transformation.
Required Skills & Experience
Design, configure, and deploy Salesforce Agentforce agents for enterprise business processes.
Implement AI-powered agents to support customer service, sales, operations, and self-service use cases.
Strong expertise in:
Salesforce Agentforce
Einstein AI
Prompt Builder
Agent Builder
Copilot Actions
AI-powered automation
Experience designing:
Service Agents
Sales Agents
Employee Support Agents
Custom Business Agents
Strong understanding of:
Large Language Models (LLMs)
Generative AI Concepts
Prompt Engineering
Grounding Strategies
Retrieval-Augmented Generation (RAG)
Experience creating and managing:
Custom Agent Actions
Agent Topics
Agent Instructions
Prompt Templates
Knowledge Grounding
Expertise in Salesforce Platform:
Flow Builder
Apex
Lightning Web Components
Platform Events
Security Model
Knowledge of Data Cloud including:




Unified Customer Profiles
Data Harmonization
Data Activation
Customer 360 Concepts
Experience integrating Agentforce with:
External APIs
ERP Systems
Service Management Tools
Knowledge Bases
Third-Party Applications
Solid understanding of:
AI Governance
Responsible AI
Security & Compliance
Auditability
Data Privacy
Experience measuring AI agent performance and business outcomes.
Working knowledge of Agile/Scrum delivery methodologies.
Excellent communication and stakeholder management skills.
Key Responsibilities*
Design and implement Salesforce Agentforce solutions.
Configure and optimize AI-powered autonomous agents.
Define agent topics, actions, prompts, and guardrails.
Work with business teams to identify AI automation opportunities.
Integrate Agentforce with Salesforce and external systems.
Monitor agent performance, accuracy, and adoption metrics.
Establish AI governance and compliance standards.
Support business tra

📌 Agentforce specialist (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru