About Traya
Traya is a health-tech company focused on solving hair loss through a holistic and science-backed approach. We combine modern medicine, Ayurveda, and nutrition to create personalized treatment plans for our customers. Our mission is to make effective hair health solutions accessible and convenient through technology-enabled healthcare.
Role Overview
We are looking for compassionate, customer-centric MBBS Doctors to provide audio and video consultations to Traya customers. The doctor will assess customer concerns, review medical history, explain treatment protocols, answer health-related queries, and guide customers throughout their hair health journ
ey.The ideal candidate should possess solid clinical judgment, excellent communication skills, and the ability to build trust in a virtual consultation environment.
Key Responsibilities
Customer Consultation & Medical Assessment
Conduct video consultations with customers.
Review customer health questionnaires, medical history, lifestyle factors, and diagnostic reports.
Assess suitability of treatment plans based on customer profiles.
Identify contraindications, red flags, or cases requiring escalation.
Educate customers about the causes of hair loss and treatment expectations.
Treatment Guidance
Explain Traya's personalized treatment recommendations.
Address customer concerns regarding medications, side effects, treatment timelines, and outcomes.
Ensure customers understand dosage instructions and compliance requirements.
Support customers in making informed healthcare decisions.
Clinical Documentation
Maintain accurate consultation notes and customer records.
Ensure proper documentation of recommendations and follow-up actions.
Adhere to telemedicine and medical documentation standrds.
Customer Experience
Build rapport and trust with customers during consultations.
Deliver empathetic and patient-centric interactions.
Handle customer objections and concerns prof
📌 MBBS Doctor- Team Lead (Mumbai)
🏢 Traya
📍 Mumbai
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