This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Key Responsibilities Sales and service objectives • Maximize sales performance to achieve given revenue targets of the branch and zone through liability products (Current /Savings /Term deposits), wealth management products and asset related products (secured, unsecured) • Ensure effective Relationship Management by monitoring the movement of the top customers of the branch, devise and implement a customer acquisition and retention programme. Improve product per customer holding. • Device strategies to counter competition and maximize market share in the Catchment area of the branch, by below the line activities and promotions. • Provide support for new product launches,



and champion current sales initiatives • Collaborate with Segment to facilitate up- streaming of customers • Ensure employees are adequately trained on all products/ processes and services facilitating first time resolution. Minimize rejections and customer complaints • Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below benchmark, sustain and better-quality service • Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking • Ensure PFM, teller and service managers' productivity are at optimum levels • He/she is aware of bank's Mis-selling & Sales Policies and ensure adherence all the time. Operations and compliance • Ensure satisfactory ratings in all internal/external audits conducted at the branch • Ensure compliance to all Operations health documents like KCD/KRI/OPS manual, process notes and circulars issued from time to time. Perform regular KCS checks mandated • Ensure timely and accurate submission of all returns both internal and s

📌 Director - Senior Branch Manager (Kolkata)
🏢 Standard Chartered Bank
📍 Kolkata