This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is protected or helping find cures for cancer. REQUIREMENTS: Bachelor's Degree plus 5 to 7 years of experience in customer service, and Order Management Preferred Fields of Study: Business, Science,



Engineering or related field Knowledge of SAP is mandatory Serve as the primary point of contact for customers, delivering a seamless and proactive service experience throughout the order lifecycle. Build trusted relationships with customers by understanding their business needs and anticipating potential challenges. Proactively communicate order status, shipment milestones, and any risks, providing solutions before issues impact the customer. Resolve customer concerns promptly with a sense of ownership, ensuring timely closure and high customer satisfaction. Coordinate across Sales, Planning, Logistics, Finance, and Banking partners to provide a "one-team" experience for the customer. Drive first-contact resolution wherever possible, minimizing delays and reducing the need for customer follow-up. Ensure error-free documentation and timely shipment execution to create a hassle-free customer experience. Support customers through complex export transactions by providing expert guidance on L

📌 Deputy Manager (Mumbai)
🏢 Thermo Fisher Scientific
📍 Mumbai