This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Position Summary : The Customer Operations & Support Specialist plays a pivotal role in the Bioproduction Group, reporting to the Senior Customer Operations & Support Manager (CO&S;, APAC). This customer-facing role partners closely with Commercial, Operations, and Product Management to manage and execute both catalogue and custom orders, ensuring a seamless and superior customer experience. The role requires ownership of operational processes, cross-functional collaboration, and the ability to influence stakeholders. The specialist operates autonomously, resolves complex challenges, and drives continuous improvement while delivering accurate and timely outcomes. Key Responsibilities :



Customer & Stakeholder Management · Serve as the primary point of contact for customers and supply locations across APJ · Act as the customer advocate, ensuring alignment and timely resolution of issues · Communicate proactively with customers regarding order status, action plans, and resolution of escalations · Proactively identify opportunities to enhance the end-to-end customer experience, ensuring processes are effective and customer-centric Order Management & Fulfilment (O2C Execution) · Manage the end-to-end Order-to-Cash (O2C) process, including order entry, acknowledgments, delivery coordination, and returns/complaint handling · Ensure all transactions, including debit and credit notes, are processed accurately, compliant, and on time · Maintain operational accuracy and on-time delivery for all assigned accounts · Monitor and improve order management systems and workflows, including ERP and Salesforce, to increase efficiency and accuracy Cross-Functional Collaboration & Issue Resolution · Collaborate wi

📌 Customer Operations (Bengaluru)
🏢 Thermo Fisher Scientific
📍 Bengaluru