This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Job Summary • It's goal is to ensure maximum service quality and stability through fast and effective response to technical incidents, and to be a catalyst for change via analysis and identification of continual service improvement opportunities. • Depending on the area of technical specialisation, in addition to incident resolution and prevention, it may also be involved in a control capacity to ensure that current changes to the technology estate do not introduce instability. • You are the customer- focused 'Service Team' with technical expertise, business awareness and interpersonal skills, and knowledge over a wide range of technological tools. • Your primary responsibility is to facilitate the restoration of normal technology operational service with minimal business impact on the Customer within agreed service levels and business priorities.



• To drive the operations and culture where the customer and stakeholders are the first beneficiary. • Hands on knowledge on AWS, Azure products. • Hands on Knowledge on Scripting tools Key Responsibilities Strategy • Always Upholding the Values of the Group and Company and Compliance with all applicable Rules/ Regulations and Company and Group Policies. Business • To provide day today system support and system monitoring • Apply customer service skills to draw any further required diagnosis information from customer • Work as part of a team providing coverage on a 7 day a week, 24 hour per day (24/7) basis • Take End to End ownership of Technology incidents and Requests in order to resolve them within agreed objectives and to the satisfaction of customers. • Identify and highlight to the appropriate authority any service concern or improvement opportunity. • Expected to meet or exceed key measures and objectives of your role. Ensur

📌 Manager, SRE (Bengaluru)
🏢 Standard Chartered Bank
📍 Bengaluru