This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Key Responsibilities Business • Client service • Ensuring quality service as customers expect • Reduce the wait time and TAT for various service requests • Providing right solutions to the customer • End-to-end resolution of customer transactions/queries/complaints • Effective management of customers services relating to trade and non trade activities • Co-ordinate with Trade Services for all queries relating to LCs, remittances, bank guarantees, Export Credit etc • Handling non trade activities such as fixed deposit, RTGS, tracking of customer statements, smooth processing of outward/inward remittances, static data updation, forex transactions, current account,



lending accounts etc • Communicate disposal instructions to Trade/ Payments units • Develop strong internal escalation mechanisms • Customer meetings and interactions • Strong relationships with top customers through customer meetings • Increase stickiness of the customers through continuous engagement through on-site / phone / email interactions • Work along with business team to align services with business offerings • Service delivery through other units • To ensure strong service delivery through other units involved in the process chain such as Branch banking, Trade & payments desk, CRC, GSSC, IPC, CSG, Customer care unit etc • Ensure that Service Level Agreements (SLAs) are adhered to for service delivery through different units as mentioned above • Develop robust relationships at all levels with internal stakeholders in the units as mentioned above • Conduct monthly review meetings with other units such as Trade/payments/branch banking • Customer complaints and resolution • Effective handling of customer complaints • Reporting of all complaints with CSG • Root cause analysis (RCA) of complaints ensuring tha

📌 Client Coverage Manager (Hyderabad)
🏢 Standard Chartered Bank
📍 Hyderabad