This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. JOB SUMMARY To assist the Manager in the daily operations to achieve service quality by meeting/ exceeding service standards and achieving zero defect for Cash Management Operations i.e., Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM). To discharge operational duties of the Cash Management Operations i.e., Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM) as instructed by the Manager of the Unit and ensure that the established service standards are met. To perform specific duties as instructed by the team manager in accordance to the relevant procedures, guidelines, instructions and standards set in order to meet the productivity and service standards set.



To support the development of the Cash Management Operations processing systems to meet local and business needs and more importantly in meeting the needs of the clients. To implement quality initiatives and activities of the division in accordance with the Group's Quality System. RESPONSIBILITIES Strategy • Manage teams in building a stronger relationship with our clients and customers. • Manage initiatives to innovate and digitize their processes as well as intensifying collaboration across the network. • To accelerate new generation of leaders. • Manage all initiatives to get more fit and adaptable in the way we work. • Focus on proving that we are here for good. Business • Maintain a close working relationship with the customers to ensure that service issues are promptly escalated and acted upon. • Initiating & implementing service quality initiatives • Always uphold the values of the Group and company. Processes • Ensuring continuous improvement in timeliness to the sta

📌 Officer (Chennai)
🏢 Standard Chartered Bank
📍 Chennai