Who are we? Superset is India’s largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring platform for employers. Our team is dedicated towards leveraging the technology to solve all the challenges and problems you could think of during a typical placement season. Location - Bangalore What will you do? As an ACSM at Superset, you’ll be responsible for handling our university clients/customers, handholding during initial on-site implementation of the software platform and building long-term relationships with them. We need help with: ● Managing multiple stakeholders and understanding their respective business needs throughout the customer lifecycle, ● Providing valuable customer experience by ensuring that Superset is successfully and smoothly rolled out to the customer - provide software platform training to placements staff and help them set-up the platform, ● Handling escalations and ensuring long term working relationship with the respective university POCs,



● You’ll be required to help potential clients with respect to the platform use, best practices, and promote adoption, ● Keeping a track of adoption metrics to preempt churn rate and managing renewals. This is a role with huge responsibility as you would be entrusted with customer success and student adoption. Requirements | You’ll be a great addition to the team if: ● You have 1 years of experience in account management/customer success/client-facing role/operations, ● You have excellent communication abilities including the ability to listen, understand, assist rightly to the clients, ● You understand that maintaining relations is more about understanding people's psyche than just providing feature resolutions, ● You are passionate about product craftsmanship and care about great customer experience, ● Your experience working with cross-functional teams in a SaaS or a software company would be an added advantage. How can Superset help you on your journey?

📌 Associate Customer Success Manager (Karnataka)
🏢 Superset
📍 Karnataka