We are hiring an IT Partner Governance who shall report to Governance and Compliance Head.

The person will be responsible for managing and governing external IT partners/vendors and ensuring they deliver services as per agreed contracts, SLAs, KPIs, quality standards, and compliance requirements.

Key Responsibilities

Partner Management: Manage relationships with IT vendors/managed service partners.
SLA & Contract Management: Ensure vendors meet contractual commitments, SLAs, KPIs, and commercial obligations.
Performance Monitoring: Review vendor performance, prepare monthly reports/dashboards, and conduct governance meetings.
Issue & Escalation Management: Identify service gaps, resolve conflicts/issues, and ensure corrective actions are closed.
Continuous Improvement: Identify opportunities to improve service quality, efficiency, and operational processes.




Risk & Compliance: Identify vendor-related risks and ensure regulatory, security, contractual, and compliance requirements are met.
Audit Support: Support audits and ensure audit observations are closed on time.
New Partner Engagement: Support onboarding, contract establishment, and governance setup for recent vendors.
Stakeholder Management: Coordinate with internal IT, business, procurement, finance, security, and other teams.
Strong communication, negotiation, stakeholder management, analytical and problem-solving skills.
Ability to manage multiple vendors, priorities, and stakeholders in a matrix environment.
Certifications: ITIL/COBIT preferred.

📌 IT Partner Governance (Gurugram)
🏢 Pineswift Technologies
📍 Gurugram