This job is with Cornerstone OnDemand, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. The Service OperationsAnalyst will be responsible for managing key aspects of process governance andoperations for the Cornerstone Global Professional Services Operationsteam. This includes activities such as reporting& analytics, ownership and maintenance of CRM systems, and providing strategicaland tactical support to the Professional Services team. Collaboration in thisrole means partnering with the Partner Success Managers, Sales, Finance, andTechnology teams to coordinate key aspects of the on-boarding and servicedelivery process. The ServicesOperations Analyst will also manage the day-to-day activities of recent projectcreation and expertise of our PSA tool. InThis Role You Will: Design innovative solutions to support Services/Partner Operations business and enable global resourcing across North America, EMEA, APJ, and emerging markets using Operational Excellence principles.



Lead the processing of customer agreements, interpret contract matter, and take appropriate action to provision necessary changes with internal stakeholders and partners. Scope and execute project/programs aimed at garnering efficiency and overall profitability. Ownership and maintenance of the CRM systems and ensuring data accuracy. Conduct end-to-end analytics to identify opportunities for improvement across process, people, and technology, specific to the global delivery and partner operations. Help set and refine goals with regards to partner operations and global resourcing with both external/internal leaders, ensuring a simple solution at scale. Deploy design solutions for short (quick hits), medium (process changes), and long-term (e.g., automation) across Services to ensure consistent, efficient operations at scale. Influence project objectives and direction with company leaders. Leverage tec

📌 Services Operations Analyst (Hyderabad)
🏢 Cornerstone OnDemand
📍 Hyderabad