This job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive setting where your well-being is prioritized and your potential can thrive. The Role The Functional Analyst will be responsible for supporting remediation, enhancement, Technical support and maintenance activities across Open Banking APIs, Mobile Banking, Web Banking, and Custom Online Banking Application platforms. The role requires strong functional expertise, technical understanding, and testing capabilities to analyze issues, define solutions,



support development teams, and ensure successful delivery of high-quality digital banking services. Key Responsibilities Gather, analyze, and document business and functional requirements for remediation and enhancement initiatives. Perform impact analysis for incidents, defects, regulatory changes, and platform upgrades. Create and maintain functional specifications, user stories, process flows, and business rules. Act as the liaison between business stakeholders, development teams, QA teams, and production support teams. Support defect triage, root cause analysis, and solution validation activities. Ensure solutions comply with banking regulations, security requirements, and digital banking standards. Analyze and document API integration requirements and customer journeys across digital channels. Support remediation of functional defects and service disruptions in Open Banking, Mobile Banking, an

📌 Functional Analyst – Digital Channels Remediation (Karnataka)
🏢 Kyndryl
📍 Karnataka