The Position
OPSWAT is now searching for a mid-to-senior level Joint Professional Services and Technical Support Engineer to join our Global Customer Experience team and help our customers in Bangalore, India.
In the Technical Support capacity, the engineer will coordinate with colleagues in the global Support team to respond to customers’ technical queries and issues, with the goal of resolving them quickly and satisfactorily, including escalating bugs to the R&D; team and managing the process to get the customer’s environment properly patched or upgraded.
In the Professional Services capacity, the engineer will implement and integrate OPSWAT products and solutions purchased by customers, offer advice on best practices, provide knowledge transfer on administering the solution, and expose the customer to other OPSWAT solutions that might benefit them.
The Joint Professional Services and Technical Support Engineer also works to mentor and lead others on the support team, to improve customer support processes, to maintain strong customer satisfaction,



and to influence the product roadmap. As a member of a dynamic company, he or she also gets involved in other activities such as technical assistance to the Sales team, helping to test and assess new products and product releases, and other special projects.
What You Will Be Doing
Collaborating with the global OPSWAT Support team to resolve customer issues (which are often technical issues) rapidly and comprehensively, making sure to meet published SLAs.
Working in a Technical Account Manager capacity to customers who are often very technically oriented (typical customers are engineers and IT personnel).
Providing skilled services for the implementation of OPSWAT products.
Maintaining strong customer relationships through:
Regularly scheduled conference calls to review open issues.
Occasional in-person meetings
Improving issue management processes within the company.
Coordinating activity between Support, R&D;, Produc

📌 Joint Professional Services (Bengaluru)
🏢 Opswat
📍 Bengaluru