Job Title: Operations & Customer Experience Associate

Company: Floral Art by Nandini
Location: RMV 2nd Stage, Bangalore (In-office)
Work Schedule: Monday – Saturday | 10:00 AM – 6:00 PM
Remuneration: ₹25,000 per month

About the Role
We are looking for a highly organized, proactive, and multi-faceted individual to manage the daily operations of our e-commerce brand. You will be the bridge between our beautiful handmade products and our valued customers. This role is ideal for someone who enjoys a fast-paced setting, has a keen eye for detail, and possesses excellent communication skills.

Key Responsibilities

1. Order Fulfillment & Logistics
Order Processing: Manage and fulfill all incoming orders via our e-commerce dashboard.
Packing Oversight: Supervise the packing process to ensure every product is securely and aesthetically packaged (reflecting our brand standards).
Shipping Coordination: Book shipments with various courier partners and generate shipping labels.
Logistics Follow-up:



Track shipments daily and proactively resolve any delays or delivery issues with courier partners to ensure timely arrival.

2. Omni-Channel Customer Support
Direct Interaction: Act as the primary point of contact for customers across all platforms: WhatsApp, Phone Calls, Email, and Social Media (Instagram/Facebook).
Issue Resolution: Handle queries regarding product details, order status, returns, or exchanges with a helpful and professional "customer-first" attitude.
Lead Management: Assist potential customers with inquiries to help convert interest into sales.

3. Operational Support
Inventory Tracking: Maintain records of stock levels and order data using Microsoft Excel.
Data Reporting: Prepare simple weekly reports on order volumes and delivery performance.

Requirements & Skills
Technical: Basic proficiency in Microsoft Excel (data entry, simple formulas, sorting).
Hardware: Candidate must own and use their own laptop for daily use at the office.
Communication: Excellent

📌 Operations & Customer Experience Associate (Bengaluru)
🏢 Floral Art By Nandini
📍 Bengaluru