? Hiring: Experience Lead (UX/CX Strategy) | Pan India | Onsite

We're looking for an experienced Experience Lead to drive experience strategy, customer journey transformation, and design governance for enterprise digital platforms.

? ? Experience: 8–10 Years
? Location: Pan India
? Work Mode: Onsite
? Salary: Best in the Market

Must-Have Skills
Experience Strategy & Design Leadership
Customer Journey Mapping & Service Blueprinting
Sitecore XM Cloud / Sitecore AI
Sitecore CDP & Personalize
Sitecore Experience Edge
Dynamics 365
Azure Services
Omnichannel Experience Design
Accessibility & Personalization
CRM & CMS Capabilities

Key Responsibilities
Define personas, customer journeys, and service principles.
Create service blueprints covering touchpoints, frontstage and backstage processes, systems, data, and KPIs.
Lead customer research and translate insights into experience strategies.




Govern design quality across implementation teams.
Drive personalization strategies using Sitecore CDP and Experience Edge.
Collaborate with business, technology, and design stakeholders to deliver user-centric digital experiences.

What We're Looking For
Solid executive stakeholder management.
Workshop facilitation and strategic storytelling skills.
Experience leading cross-functional teams.
Data-driven decision-making with analytics-informed design.

Interested candidates can share their updated resume through DM or mail.
[email protected]
Hiring #ExperienceLead #UXStrategy #CustomerExperience #Sitecore #Dynamics365 #Azure #JourneyMapping #ServiceBlueprinting #DigitalExperience #OnsiteJobs #PanIndia

📌 Experience Lead (Mumbai)
🏢 TECEZE
📍 Mumbai