Role Summary
We are looking for a agile Team Leader / Customer Service Manager – RCM to manage end-to-end delivery for US healthcare clients, drive operational excellence, and act as a key client-facing leader for assigned accounts. The role requires strong expertise in medical billing operations, people management, RCM metrics, and client relationship management to ensure high-quality delivery, sustainable performance, and long-term client satisfaction.

Key Responsibilities
Act as the single point of contact for assigned clients and ensure delivery is aligned with client expectations, SLAs, and business goals.
Act as a strategic advisor to clients by identifying opportunities for efficiency, automation, and performance improvement.
Build strong client relationships and engage with stakeholders through regular governance calls, business reviews, and performance discussions focused on value creation and process improvement.
Own and drive key RCM performance metrics, including cash collections, net revenue realization, Days in A/R, aging buckets, denial rates, denial recovery,



GCR/NCR, write-offs, and revenue leakage control.
Monitor daily operations, including work allocation, productivity, FTE utilization, attendance, downtime management, queue status, and overall workflow efficiency.
Ensure accurate and timely execution across billing, payment posting, accounts receivable follow-up, and denial management processes.
Review team output through audits and quality checks to ensure compliance with billing guidelines, payer requirements, internal SOPs, and client-specific processes.
Lead root-cause analysis for errors, denials, and process gaps, and implement corrective and preventive actions to improve quality and collections outcomes.
Coordinate effectively with cross-functional RCM departments such as charge entry, coding, payment posting, AR, credentialing, and patient services to avoid gaps in the end-to-end revenue cycle.
Prepare and share weekly and monthly rep

📌 Team Leader (Ahmedabad)
🏢 Scalenex
📍 Ahmedabad