About the Role
We are looking for a proactive and relationship-driven Customer Success / Relationship Manager with 3–5 years of experience to manage and strengthen relationships with domestic and international customers.
The ideal candidate will be responsible for engaging with prospective and existing customers, understanding their requirements, guiding them through the company’s services, maintaining long-term relationships, and converting qualified prospects into clients.
This role is best suited for someone who is confident in communicating with students, parents, and other stakeholders, and who can deliver a high-touch, personalized customer experience.
Key Responsibilities
Manage relationships with domestic and international customers, ensuring a consistently professional and personalized experience.
Engage with prospective students, parents, and customers to understand their requirements, goals, and expectations.
Conduct consultations and effectively explain relevant programs and services based on customer needs.
Build robust relationships with prospects and guide them throughout the decision-making and onboarding process.
Follow up consistently with enquiries and prospective customers to improve lead-to-client conversion.
Manage existing customer relationships and act as the primary point of contact for queries, updates, feedback, and concerns.
Coordinate internally with consultants, mentors, operations, and other teams to ensure smooth service delivery.
Maintain regular communication with customers throughout their engagement.
Identify opportunities for upselling, cross-selling, referrals, and long-term engagement where relevant.
Maintain accurate records of customer interactions, follow-ups, conversion status, and other activities using CRM or internal tracking systems.
Handle customer concerns professionally and ensure timely resolution.
Monitor customer satisfaction and proactively identify potential service or relationship issues.
Provide regular updat
📌 Customer Success (Kolkata)
🏢 UpTye
📍 Kolkata