Experience: 4+ years
Location: Bangalore/Noida/Hyderabad
Primary Skills: Node JS, ITSM, Databases, Javascript
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About the Role
Technical Consulting / Qualified Services
We are looking for an experienced Technical Consultant who can bridge deep hands-on engineering
skills with client-facing consulting. You will design, build, and troubleshoot Node.js/JavaScript solutions,
work across relational and NoSQL databases, and support IT Service Management (ITSM) processes
for enterprise clients. This role suits someone comfortable moving between writing code, advising
stakeholders, and resolving production issues under an ITSM framework (incident, problem, and
change management).
Key Responsibilities
• Design, develop, and maintain backend services and APIs using Node.js and JavaScript (ES6+).
• Work directly with client/business stakeholders to gather requirements, propose technical
solutions, and present recommendations.
• Design and optimize database schemas,



queries, and data models across relational (e.g.,
PostgreSQL, MySQL, Oracle) and/or NoSQL (e.g., MongoDB) systems.
• Support and improve ITSM processes — incident, problem, change, and request management —
using tools such as ServiceNow, BMC Remedy, or Jira Service Management.
• Troubleshoot and resolve production issues, performing root-cause analysis and driving permanent
fixes.
• Write clean, tested, well-documented code and participate in code reviews.
• Integrate third-party APIs and internal services; ensure secure, scalable, and maintainable
architecture.
• Collaborate with cross-functional teams (DevOps, QA, product, and support) across the delivery
lifecycle.
• Prepare technical documentation, runbooks, and knowledge-base articles for support and client
teams.
• Mentor junior consultants/engineers and contribute to technical best practices within the team.
Required Skills & Qualifications

📌 Technical Consultant_Node JS, ITSM (Noida)
🏢 HCLSoftware
📍 Noida