Requirements:
• Operational Excellence: Proven ability to manage and resolve NDR cases efficiently while
maintaining accurate records and documentation.
• Analytical Skills: Proficiency in analyzing performance metrics and identifying trends or areas
for improvement.
• Communication Skills: Solid ability to coordinate and follow up with multiple stakeholders,
including KAMs and courier POCs.
• Attention to Detail: Highly organized with the ability to ensure timely and accurate reporting
and tracking.
• Proactivity: Ability to identify and flag operational challenges proactively and suggest
actionable solutions.