Job Description – Executive – EB Issuance
Location: Gurgaon / Gurugram
Department: Employee Benefits (EB)
Role: Executive – EB Issuance
Employment Type: Full-time

Job Summary
We are looking for an Executive – EB Issuance to manage end-to-end policy issuance activities within defined TATs. The candidate will be responsible for coordinating with internal stakeholders and insurer teams, ensuring accuracy in policy issuance and data validation, resolving queries, and maintaining high-quality operational standards.

Key Responsibilities
Manage end-to-end policy issuance activities within defined TATs.
Coordinate effectively with internal stakeholders and insurer teams for smooth and timely issuance processing.
Ensure timely resolution of issuance-related queries, discrepancies, and escalations.
Maintain effective communication with customers, insurers, and internal teams.
Handle confidential customer and policy information responsibly and maintain data privacy.
Ensure accuracy and quality in policy issuance, documentation, and data validation.
Perform Quality Checks (QC)



to identify and rectify errors before policy issuance.
Analyse issuance-related data and prepare MIS/reports using MS Excel.
Demonstrate strong working knowledge of Excel, including:
VLOOKUP
Pivot Tables
Basic Formulas
Data Validation
Data Sorting & Filtering
Draft professional and clear emails and communicate effectively with internal and external stakeholders.
Maintain proper tracking of assigned cases and ensure timely closure.
Follow up proactively with insurers and internal stakeholders on pending cases.
Take complete ownership and accountability for assigned cases and deliverables.
Adhere to defined operational processes, quality standards, and compliance requirements.
Quickly adapt to current processes, tools, systems, and business requirements.

Required Skills & Competencies
Strong attention to detail and accuracy.
Good understanding of insurance operations and policy issuance processes.
Strong fol

📌 Executive Policy Issuance (Gurugram)
🏢 Policybazaar For Business
📍 Gurugram