● Conduct Inbound/outbound calls to potential customers and
provide detailed information on cabin categories, itineraries,
pricing, and onboard experiences.
● Identify customer preferences and offer tailored cruise packages.
● Upsell and cross-sell premium cabins, suite experiences, and
onboard services (dining, spa, entertainment).
● Follow up with potential leads to close sales and ensure a
seamless booking experience.
● Handle high-net-worth individuals (HNWIs) with a professional
and customer-first approach that aligns with Cordelia Cruises’
luxury service standards.
● Maintain a polished, qualified, and structured approach in all
interactions.
● Adhere to high call quality standards, ensuring clear, confident,
and persuasive communication.
● Maintain accurate records of customer interactions, bookings,
and follow-ups in the CRM system.
● Track sales performance and conversion metrics.
● Stay updated on cruise schedules, promotions, and competitor
trends.

📌 Holiday Cruise Sales Expert (Kochi)
🏢 Cordelia Cruises
📍 Kochi